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COVID-19 update March 16, 2020 from WSBT

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March 16, 2020

Dear Friends,

Williamsville State Bank and Trust (WSBT) values your health and the health of our employees. We are following established preplanned protocols for continuity and continuation of financial services, as well as evaluating and adapting, when appropriate, to best assist you and our community.

To help prevent and slow the spread of the COVID-19 virus, WSBT is temporarily suspending lobby service at all facilities, except by appointment. WSBT strongly encourages the use of its online banking, mobile banking, telephone banking, drive-up, ATM and night deposit services in place of customary lobby visits. These services remain as normal and are unchanged. We strongly encourage use of these alternative banking methods in place of customary lobby visits.

Should your banking needs require an appointment, please call (217) 698-WSBT. Should you become exposed to COVID-19 or be displaying symptoms of COVID-19, please postpone and reschedule your appointment. Our health is interdependent. Should the severity of the outbreak require, additional steps may need to be taken. We will keep you posted. Should safety deposit box access be necessary, also call for an appointment.

If you are not already an online banking customer and wish to become one, go to www.wsbt.net and open the bank's home page. Select "Online Banking" from the main home page menu, next Click on "Account Services" and then "Enrollment". WSBT does follow up with verification prior to online access. You can also download our WSBT Mobile Banking App for free at the IPhone App Store or Google Play, once your enrollment through the website is complete. Data charges may apply through your phone carrier. If you have any questions, just give us a call during normal banking hours at (217) 698-WSBT.

For account openings, we also suggest calling us at (217) 698-WSBT. Much of the necessary information can be supplied or obtained online and we can coordinate remaining arrangements with you.

For residential mortgage loan applications go to www.wsbt.net and open the bank's home page. Select "Apply for a Mortgage" and click "Get Started". Once there, visit the section of the page captioned "Set Up New Account". (As you complete "Set Up New Account" choose the long form application). All loans subject to terms, conditions and approval. Printable applications are available for other loan formats by choosing menu options "Personal Banking" and then "Loan Solutions" or "Business Banking" and then "Tools".

Additionally, if you are financially impacted and have a loan obligation with WSBT, we encourage you to reach out to us at our toll-free number at 855-566-3387.

Thank you for your continued support of WSBT and our community. Stay healthy!

Williamsville State Bank and Trust

3341 Old Jacksonville Road
480 S Crossing Drive
512 W Main Street
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